Title:
IT Services Manager
Industry:
Retail
Location:
Lower Mainland
Job Description:
The Role:
On behalf of our enterprise client TRS Contract Consulting Group is currently searching for a IT Services Manager for a full time permanent position. You will work within a team of other IT Department personnel, and in conjunction with personnel from the Retail, Product and Support divisions, to execute the IT department's strategies.
Duties & Responsibilities:
- Assists with the development and implementation of a Services Management Methodology for the Systems Infrastructure Support Group of the IT Department
- Supervises the Systems Infrastructure Support Group staff who are specifically dedicated to Services Management – namely, the Technical Support Specialist, Technical Support Analyst, IT Project Manager(s)
- Oversees and manages all of the services supplied through the Systems Infrastructure Support Group of the IT Department (i.e. including the design, development, organization and administration of training services for Corporate and Store users)
- Supervises the Help Desk (internal resources and extended resources through outsource partners) in its provision of top quality technical support (redundant overflow and secondary response) to the end users at the Stores and at the Corporate Office in the following areas:
Security Management
Systems Infrastructure Support
Business Applications Support
- Manages internal staff (IT Project Manager(s)) and outsource partners to successfully complete the project feasibility and project acquisition stages of various projects in the Tactical/Operational and Recurring project categories
- Manages relationships with all Systems Infrastructure Support related outsource partners and vendors including negotiation and first level authorization of hardware, software and service acquisitions, Support Contracts and Service Level Agreements
- Tracks and manages all IT-related enterprise assets, including fixed and other assets -- hardware, software, networks, web sites, databases, contracts and leases -- along with their associated configuration (i.e. Asset and Configuration Management)
- Maintains all IT Department control documents specifically relating to Systems Infrastructure Support business processes
- Performs various other department management and administration tasks (i.e. Invoice reconciliation, etc.)
If you meet the required critera and are interested in the above contracts please forward a Word version of your resume to the email address provided. Due to the volume of resumes only those candidates being considered will be contacted.
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